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4200+

CLAIMS SETTLED

30+

years of combined experience

MILLIONS
RECOVERED

FOR PROPERTY
DAMAGE CLAIMS

Top Rated Public Adjuster in Los Angeles, CA

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Why are we the top rated Public Adjusters in Los Angeles, California

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Your rights

Insurance companies commit themselves to minimizing necessary repair costs and their claim payout to policyholders by taking advantage of the policyholder’s lack of experience. We can help protect you and uphold the insurance company’s obligation to make proper payments.

Excel Adjusters Insurance Firm
Our Specialties

Residential and commercial property loss for water, fire, earthquake, flood, and theft. To this day, Excel Adjusters has currently handled over 2,000 damaged property claims.

How We Do It
How we do it

With over 30 years of handling property claims and background experience as a contractor, Excel Adjusters Inc. strives to help our clients receive the proper amount on their damaged properties. We also guide the insured throughout the entire process.

WHAT IS
A PUBLIC
ADJUSTER?

A public adjuster is an independent analyst who is called in to help consumers settle an insurance claim. When a policyholder submits a claim to their insurance company, the provider has an adjuster on their side and so should you. An independent insurance adjuster will assess the loss incurred by the policyholder and calculate an appropriate payout based on the incident and the resulting damage. A public adjuster often recommends a higher payout on the claim than an adjuster appointed by the insurance company.

Why is that? Because the insurance company’s adjuster has their best interests in mind and will attempt to limit their cost on your settlement. A public insurance claims adjuster works independently of your insurance company and audits your claim with the goal of securing the best possible payout based on the extent of your loss or damage.

Both types of adjusters do similar work on the same claim. However, your public adjuster may take a different approach to the auditing process, their investigation can sometimes be more thorough and in-depth than the adjuster assigned by your insurance company. The company’s adjuster may not be as invested in gathering all the facts and exploring every aspect of the incident to fully understand the bigger picture. An independent public adjuster performs this additional level of inquiry to obtain all the information and data necessary for a fair and appropriate settlement amount.

Home Insurance

Questions to Consider when
Hiring a public adjuster

Your Claim Situation
1
YOUR CLAIM
SITUATION
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The damage is significant, widespread, or affecting multiple rooms.
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The loss involves fire, smoke, soot, or water from plumbing, appliances, slab leaks, or internal failures.
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The insurance company's estimate feels incomplete, rushed, or unclear.
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You are being asked to make decisions before the full damage is understood.
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You feel overwhelmed managing documentation, vendors, and insurer communication.
Information to Have Ready (Even If Incomplete)
2
INFORMATION TO HAVE READY
(EVEN IF INCOMPLETE)
You do not need everything to reach out — a good adjuster helps fill gaps.
Calender
Date and cause of loss (what happened and when).
Image
Photos or videos of visible damage (before cleanup if available).
Invoices
Any emergency mitigation invoices or work orders.
insurance
Your insurance company's estimate, payment breakdown, or letters (if issued).
Policy
Your policy declarations page (helpful but not required).
Testimonials
Notes on what areas still feel unresolved or disputed.
Questions to Ask a Public Adjuster
3
QUESTIONS TO ASK A PUBLIC ADJUSTER
Are you licensed in my state, and can you provide the license number?
How much experience do you have with fire or plumbing-related water claims like mine?
Will you personally handle my claim, or will it be delegated?
How do you document damage beyond what is immediately visible?
How do you communicate updates, and how often?
What challenges do you commonly see carriers raise on these claim types?
Credentials & Experience to Look For
4
CREDENTIALS & EXPERIENCE TO LOOK FOR
Active state public adjuster license.
Specific experience with fire, smoke, soot, or non-weather water losses.
Familiarity with construction, repair sequencing, and damage evaluation.
Good reviews.
Clear process for documenting scope, not just reviewing insurer numbers.
Willingness to explain decisions in plain language.
Fee Structure Awareness
5
FEE STRUCTURE AWARENESS
  • Most public adjusters are paid on a contingency fee (a percentage of what they recover).
  • Fees are typically discussed up front and in writing.
  • Payment usually comes after insurance funds are issued.
YOU SHOULD UNDERSTAND
Percentage
THE PERCENTAGE
Receipt
WHAT THE FEE
APPLIES TO
Duration
WHEN IT
IS EARNED
i
There should be no pressure to sign before you understand the agreement.
Red Flags to Avoid
6
RED FLAGS TO AVOID
No license or reluctance to provide one.
Pressure to sign immediately or "before the insurer closes the claim."
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Upfront fees or vague payment explanations.
Guarantees of specific settlement amounts.
Poor responsiveness during initial conversations.
Refusal to explain how damage is evaluated or documented.
Communication & Timeline Expectations
7
COMMUNICATION & TIMELINE EXPECTATIONS
Claims take time, especially fire and complex water losses.
A good adjuster sets realistic expectations, not fast promises.
You should never feel left in the dark or confused about next steps.
YOU SHOULD KNOW
Achive Target
WHO YOUR MAIN
POINT OF CONTACT IS
Updated Frequently
HOW UPDATES ARE
PROVIDED
Navigations
WHAT DECISIONS
REQUIRE YOUR
APPROVAL
Your Role as the Homeowner
8
YOUR ROLE AS THE HOMEOWNER
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Ask questions until you understand.
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Keep copies of documents and communications.
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Speak up if something feels incomplete or rushed.
REMEMBER
Hiring a public adjuster is optional
— it should feel supportive, not pressured.

Excel Adjusters Inc. - Public Adjuster California

Our team of professionals will formulate and immediately implement a recovery plan. We work closely with you, the insured, to understand your ultimate goal and to expedite your immediate needs.

  • Assess Building Damage

  • Review Insurance Policy Coverages & the Water Damage Claims Process

  • Review Fire Loss Claims & Fire Damage Claims

  • Evaluate Claim Responsibilities and the Claims Process

  • Measure the Extent of the Loss

  • Evaluate Replacement Cost and/or Depreciation Claims

  • Analyze Loss of Income & Business Income Claims

  • Prepare Documentation for Insurance Claims

  • Assess Total Loss Claims and Review Insurance Estimates

  • Handle the entire Insurance Claims Process

  • Negotiate Final Recovery for the policyholder

  • Top Public Adjuster in California

PREVIEW ALL OF OUR PROJECTS

The works we’re proud of, and our clients are satisfied with.

Jung Park | Public Adjuster in California
Signature
Junk Park, Public insurance adjuster in Los Angeles
Frequently Asked Questions for Public Adjusters in California

Hire a public adjuster when you’re dealing with a large or complex claim, such as major fire damage, serious water damage, or losses expected to exceed a few thousand dollars. Many homeowners also seek help if the insurer delays, denies, or underpays the claim.

Public adjusters handle most property-related claims covered by homeowners insurance, including fire, smoke, water damage, burst pipes, storms, theft, and vandalism. They focus solely on property damage and personal property, not medical or injury claims.

They document damage in detail, find hidden issues, review your policy, prepare estimates, and negotiate directly with the insurance company. This often leads to higher settlements and saves you time and stress.

Most public adjusters charge a contingency fee of about 10%–30% of the settlement difference, depending on claim size and complexity. You only pay if they recover money for you.

No. It’s illegal for insurers to penalize or cancel your policy just because you hired a public adjuster. Any premium changes usually relate to the claim itself, not your decision to seek representation.

Yes, if you have a significant claim. Public adjusters often secure higher settlements and handle the entire process for you. For small claims, hiring one may not be necessary.

Business Owner FAQs

Yes. Public adjusters represent businesses of all sizes, including offices, retail stores, warehouses, restaurants, and industrial properties. Many specialize in commercial losses and business interruption claims.

Commercial claims involve more detailed documentation, higher-value assets, and complex insurance policies. A public adjuster ensures accurate assessments, complete claim preparation, and strong negotiations, helping you recover faster and return to normal operations.

They handle fire, smoke, water damage, burst pipes, storms, theft, vandalism, equipment damage, and inventory losses. They also prepare detailed inventories and documentation tailored to business needs.

Absolutely. They calculate lost income, ongoing expenses, temporary relocation costs, payroll, and other financial impacts. Public adjusters use your financial data to build accurate BI claims and negotiate them with the insurer.

Commercial fees typically range from 10%–20% of the settlement. For very large claims, the percentage may be slightly lower. As with homeowners, public adjusters only get paid if you recover funds.

Yes. Commercial losses can seriously disrupt operations. Public adjusters help maximize recovery, shorten delays, and ensure the business receives the full compensation needed to rebuild and resume operations.

Questions to consider when hiring a public adjuster
1

YOUR CLAIM
SITUATION

The damage is significant, widespread, or affecting multiple rooms.

You are being asked to make decisions before the full damage is understood.

The loss involves fire, smoke, soot, or water from plumbing appliances, slab leaks, or internal failures.

You feel overwhelmed managing documentation, vendors, and insurer communication.

The insurance company’s estimate feels incomplete, rushed, or unclear.

Questions to consider when filing a claim
2

INFORMATION TO HAVE READY
(EVEN IF INCOMPLETE)

You do not need everything to reach out — a good adjuster helps fill gaps.
📅

Date and cause of loss (what happened and when).

🖼️

Photos or videos of visible damage (before cleanup if available).

🧾

Any emergency mitigation invoices or work orders.

☂️

Your insurance company’s estimate, payment breakdown, or letters (if issued).

📄

Your policy declarations page (helpful but not required).

✏️

Notes on what areas still feel unresolved or disputed.

Questions to consider when filing a claim
3

QUESTIONS TO ASK A PUBLIC ADJUSTER

?

Are you licensed in my state, and can you provide the license number?

?

How much experience do you have with fire or plumbing-related water claims like mine?

?

Will you personally handle my claim, or will it be delegated?

?

How do you document damage beyond what is immediately visible?

?

How do you communicate updates, and how often?

?

What challenges do you commonly see carriers raise on these claim types?

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