Site Logo
Jung Photo
2200+

CLAIMS SETTLED

30+

years of combined experience

MILLIONS
RECOVERED

FOR PROPERTY
DAMAGE CLAIMS

Top Rated Public Adjuster in Los Angeles, CA

Google Reviews Image
Yelp Reviews Image

Why are we the top rated Public Adjusters in Los Angeles, California

handshake-business
Your rights

Insurance companies commit themselves to minimizing necessary repair costs and their claim payout to policyholders by taking advantage of the policyholder’s lack of experience. We can help protect you and uphold the insurance company’s obligation to make proper payments.

Excel Adjusters Insurance Firm
Our Specialties

Residential and commercial property loss for water, fire, earthquake, flood, and theft. To this day, Excel Adjusters has currently handled over 2,000 damaged property claims.

How We Do It
How we do it

With over 30 years of handling property claims and background experience as a contractor, Excel Adjusters Inc. strives to help our clients receive the proper amount on their damaged properties. We also guide the insured throughout the entire process.
There is no cost to you unless we successfully recover what you are owed.

WHAT IS
A PUBLIC
ADJUSTER?

A public adjuster is an independent analyst who is called in to help consumers settle an insurance claim. When a policyholder submits a claim to their insurance company, the provider has an adjuster on their side and so should you. An independent insurance adjuster will assess the loss incurred by the policyholder and calculate an appropriate payout based on the incident and the resulting damage. A public adjuster often recommends a higher payout on the claim than an adjuster appointed by the insurance company.

Why is that? Because the insurance company’s adjuster has their best interests in mind and will attempt to limit their cost on your settlement. A public insurance claims adjuster works independently of your insurance company and audits your claim with the goal of securing the best possible payout based on the extent of your loss or damage.

Both types of adjusters do similar work on the same claim. However, your public adjuster may take a different approach to the auditing process, their investigation can sometimes be more thorough and in-depth than the adjuster assigned by your insurance company. The company’s adjuster may not be as invested in gathering all the facts and exploring every aspect of the incident to fully understand the bigger picture. An independent public adjuster performs this additional level of inquiry to obtain all the information and data necessary for a fair and appropriate settlement amount.

Home Insurance

Questions to Consider when
Hiring a public adjuster

1
YOUR CLAIM
SITUATION
logo
check
The damage is significant, widespread, or affecting multiple rooms.
check
The loss involves fire, smoke, soot, or water from plumbing, appliances, slab leaks, or internal failures.
check
The insurance company's estimate feels incomplete, rushed, or unclear.
check
You are being asked to make decisions before the full damage is understood.
check
You feel overwhelmed managing documentation, vendors, and insurer communication.
2
INFORMATION TO HAVE READY
(EVEN IF INCOMPLETE)
You do not need everything to reach out — a good adjuster helps fill gaps.
Calender
Date and cause of loss (what happened and when).
Image
Photos or videos of visible damage (before cleanup if available).
Invoices
Any emergency mitigation invoices or work orders.
insurance
Your insurance company's estimate, payment breakdown, or letters (if issued).
Policy
Your policy declarations page (helpful but not required).
Testimonials
Notes on what areas still feel unresolved or disputed.
3
QUESTIONS TO ASK A PUBLIC ADJUSTER
Are you licensed in my state, and can you provide the license number?
How much experience do you have with fire or plumbing-related water claims like mine?
Will you personally handle my claim, or will it be delegated?
How do you document damage beyond what is immediately visible?
How do you communicate updates, and how often?
What challenges do you commonly see carriers raise on these claim types?
4
CREDENTIALS & EXPERIENCE TO LOOK FOR
Active state public adjuster license.
Specific experience with fire, smoke, soot, or non-weather water losses.
Familiarity with construction, repair sequencing, and damage evaluation.
Good reviews.
Clear process for documenting scope, not just reviewing insurer numbers.
Willingness to explain decisions in plain language.
5
FEE STRUCTURE AWARENESS
  • Most public adjusters are paid on a contingency fee (a percentage of what they recover).
  • Fees are typically discussed up front and in writing.
  • Payment usually comes after insurance funds are issued.
YOU SHOULD UNDERSTAND
Percentage
THE PERCENTAGE
Receipt
WHAT THE FEE
APPLIES TO
Duration
WHEN IT
IS EARNED
i
There should be no pressure to sign before you understand the agreement.
6
RED FLAGS TO AVOID
No license or reluctance to provide one.
Pressure to sign immediately or "before the insurer closes the claim."
?
Upfront fees or vague payment explanations.
Guarantees of specific settlement amounts.
Poor responsiveness during initial conversations.
Refusal to explain how damage is evaluated or documented.
7
COMMUNICATION & TIMELINE EXPECTATIONS
Claims take time, especially fire and complex water losses.
A good adjuster sets realistic expectations, not fast promises.
You should never feel left in the dark or confused about next steps.
YOU SHOULD KNOW
Achive Target
WHO YOUR MAIN
POINT OF CONTACT IS
Updated Frequently
HOW UPDATES ARE
PROVIDED
Navigations
WHAT DECISIONS
REQUIRE YOUR
APPROVAL
8
YOUR ROLE AS THE HOMEOWNER
check
Ask questions until you understand.
check
Keep copies of documents and communications.
check
Speak up if something feels incomplete or rushed.
REMEMBER
Hiring a public adjuster is optional
— it should feel supportive, not pressured.
Yelp Testimonials
Testimonials
Excellent rating
Based on 107 reviews
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
I saw a review that mentioned concern with Excel Adjusters rate and I had to update my review to emphasize that the percentage they take is reflective of how hard they work for you . I send everyone I know to them and they are so honest about what they think they can do for you and then they go above and beyond. In a city full of smoke and mirrors this company is a gem. My son and our home wouldn't be here without them.
Rachel V. profile picture
Rachel V.
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
We had an amazing experience with Excel as they represented us during our insurance claim. Dealing directly with our insurance company was absolutely horrible until we contacted Excel for help, and it was a total game changer when they took over. Andrew and the entire Excel team were amazing to work with. He communicated everything on our behalf, was super responsive, and helped us navigate the lengthy process of dealing with our claim. They fought hard to get every penny we deserved in order to repair the damages covered under our insurance policy and took so much of the weight and stress off our shoulders. Because of Excel, we settled for 3x the amount of what the insurance originally offered. I highly recommend Excel to anyone dealing with insurance claims and can't thank them enough for helping us with this entire process!
Elijah Z. profile picture
Elijah Z.
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
While the representative was polite and professional, their quote of 20% was double the rates of the four other public adjusters I contacted that same day. This was surprising, especially given that all adjusters are also overwhelmed with work during the Eaton and Palisade fire crisis. While the state does not explicitly cap public adjuster fees at a specific percentage, it indirectly limits the amount they can charge by ensuring the insured receives the full settlement amount offered by the insurer prior to any contract with the public adjuster. For residential claims, industry practice in California typically caps public adjuster fees at 10%, though this specific percentage may not be directly stated in Section 15027. A public adjuster quoting 20% for a residential claim may be considered unreasonable or exploitative, particularly during a crisis.
Matt C. profile picture
Matt C.
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
We worked with Excel Adjusters for over 2 years to recoup our flood damage from the insurance company. The insurance company was very uncooperative and changed their representative over 5 times. We are glad we went with Excel Adjusters, as they kept pushing insurance company for the proper payment. It was definitely worth working with Andrew and Mr. Park, and getting their help with our claim. There was no way the insurance company would have gotten us a fair claim if it wasn't for Andrew and Excel.
Jacky K. profile picture
Jacky K.
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
Excel Adjusters is an experienced and aggessive group that will get the full amount due to their clients from the insurance companies.
Butler W. profile picture
Butler W.
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
Isaac, thank you so much for helping my family during this difficult time. Having to move twice with two little ones was no fun, but coming back to our home was worth the wait. My family so appreciates everything you did for us, and would gladly take up your help if this were to occur again.
Melissa C. profile picture
Melissa C.
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
Personnel very responsible and Professional, Isaac from Excel Adjuster was very dedicated to help Us since the first day we call and explain the situation in our House. I recommend 100 % this Company to any dispute with the House Insurance Company. It is a secure and Quality service. Thank you for your services & most of all for Isaac who assisted us from day one to the end of the process.
Patricio L. profile picture
Patricio L.
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
A friend referred me to Excel Adjuster, Public Adjuster, Mr. Isaac was assigned to assist me in a broken pipe in my house. From day one Isaac assisted me guiding in all aspects till finalizing the recovery of my house construction. His expertise & experience this transition of repairs & relocation would had been a nightmare but thanks to him & your company we were able to reestablish in our home. My family & I are very happy & grateful for Isaac's guidance. All our calls were answered & patiently reinforced us of each procedure/step to follow. Thank you for your excellent service. Many blessings & assured your success for a wonderful assistance.
Marlene L. profile picture
Marlene L.
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
We had no idea that public adjustors even existed, but randomly heard about Excel (John Park) through a friend of ours. We are SO thankful for that chance conversation because it made such a huge difference. We discovered water damage from a hot water spring leak, which had been ongoing for several weeks. When we called our carrier, they sent an inspector who looked around our house and noticed the kitchen flooring had a slight mound. He did not crawl underneath the house, however. After that, we received notice from our carrier that we would be receiving what seemed like a very low payout. So we called Mr. Park at Excel. They immediately came and did a thorough inspection, going underneath our house. They discovered extensive water damage and mold issues in the crawl space under our house and up into our flooring and walls. It was a really bad situation (in fact our whole family had been taking turns being sick with fever for a couple weeks before this discovery). Mr. Park and Andrew got right to business and commenced remediation, helped get us long term housing, and negotiated a payout that was a world of a difference. Had we not called him we would only have received a fraction of the payout and more importantly, we may have continued living in that health hazard without fully remediating it. We would highly recommend him to anyone who is dealing with an insurance claim. Thank you Mr. Park and Andrew! - Yang Family
Jin Y. profile picture
Jin Y.
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
We had water damage in our house due to pipe leakage and Mr. Park and Andrew were super responsive and helpful throughout the process, updating us about any progress/adjustments made. They made sure we were informed and taken care of. Would highly recommend Excel Adjusters to friends and family!
Aileen L. profile picture
Aileen L.

Excel Adjusters Inc. - Public Adjuster California

Our team of professionals will formulate and immediately implement a recovery plan. We work closely with you, the insured, to understand your ultimate goal and to expedite your immediate needs.

  • Assess Building Damage

  • Review Insurance Policy Coverages & the Water Damage Claims Process

  • Review Fire Loss Claims & Fire Damage Claims

  • Evaluate Claim Responsibilities and the Claims Process

  • Measure the Extent of the Loss

  • Evaluate Replacement Cost and/or Depreciation Claims

  • Analyze Loss of Income & Business Income Claims

  • Prepare Documentation for Insurance Claims

  • Assess Total Loss Claims and Review Insurance Estimates

  • Handle the entire Insurance Claims Process

  • Negotiate Final Recovery for the policyholder

  • Top Public Adjuster in California

PREVIEW ALL OF OUR PROJECTS

The works we’re proud of, and our clients are satisfied with.

Jung Park | Public Adjuster in California
Signature
Junk Park, Public insurance adjuster in Los Angeles
Frequently Asked Questions for Public Adjusters in California

Hire a public adjuster when you’re dealing with a large or complex claim, such as major fire damage, serious water damage, or losses expected to exceed a few thousand dollars. Many homeowners also seek help if the insurer delays, denies, or underpays the claim.

Public adjusters handle most property-related claims covered by homeowners insurance, including fire, smoke, water damage, burst pipes, storms, theft, and vandalism. They focus solely on property damage and personal property, not medical or injury claims.

They document damage in detail, find hidden issues, review your policy, prepare estimates, and negotiate directly with the insurance company. This often leads to higher settlements and saves you time and stress.

Most public adjusters charge a contingency fee of about 10%–30% of the settlement difference, depending on claim size and complexity. You only pay if they recover money for you.

No. It’s illegal for insurers to penalize or cancel your policy just because you hired a public adjuster. Any premium changes usually relate to the claim itself, not your decision to seek representation.

Yes, if you have a significant claim. Public adjusters often secure higher settlements and handle the entire process for you. For small claims, hiring one may not be necessary.

No. A denial alone doesn’t guarantee the claim can be reversed. We need to review the specific facts, evidence, and the sequence of events that led to the denial before we can determine whether there’s a reasonable basis to challenge it.

The more documentation you can provide to our team at Excel Adjusters, the better we can evaluate your claim. Helpful items include:

  • A copy of the insurance policy (including all endorsements)
  • The denial letter from the insurance company
  • Moisture readings and drying logs (if applicable)
  • A licensed plumber’s report or leak detection report
  • Photos and videos of the damage
  • Mitigation or restoration invoices and reports
  • Repair estimates
  • Engineering or expert reports, if available
  • Correspondence with the insurer, including emails and claim notes
  • A clear timeline of events (when the damage occurred, when it was discovered, when it was reported, and what actions were taken)

At Excel Adjusters, we review whether the facts, documentation, and policy language support coverage. Specifically, we look at the chain of events, the reported cause of loss, the insurer’s stated reasoning for denying the claim, and if there’s additional evidence that could support reconsideration.

If we believe there’s a reasonable basis to challenge the denial, we’ll discuss the available options and next steps with you. If the evidence doesn’t support overturning the denial, we’ll be upfront and transparent about that assessment as well.

Business Owner FAQs

Yes. Public adjusters represent businesses of all sizes, including offices, retail stores, warehouses, restaurants, and industrial properties. Many specialize in commercial losses and business interruption claims.

Commercial claims involve more detailed documentation, higher-value assets, and complex insurance policies. A public adjuster ensures accurate assessments, complete claim preparation, and strong negotiations, helping you recover faster and return to normal operations.

They handle fire, smoke, water damage, burst pipes, storms, theft, vandalism, equipment damage, and inventory losses. They also prepare detailed inventories and documentation tailored to business needs.

Absolutely. They calculate lost income, ongoing expenses, temporary relocation costs, payroll, and other financial impacts. Public adjusters use your financial data to build accurate BI claims and negotiate them with the insurer.

Commercial fees typically range from 10%–20% of the settlement. For very large claims, the percentage may be slightly lower. As with homeowners, public adjusters only get paid if you recover funds.

Yes. Commercial losses can seriously disrupt operations. Public adjusters help maximize recovery, shorten delays, and ensure the business receives the full compensation needed to rebuild and resume operations.

Questions to consider when hiring a public adjuster
1

YOUR CLAIM
SITUATION

The damage is significant, widespread, or affecting multiple rooms.

You are being asked to make decisions before the full damage is understood.

The loss involves fire, smoke, soot, or water from plumbing appliances, slab leaks, or internal failures.

You feel overwhelmed managing documentation, vendors, and insurer communication.

The insurance company’s estimate feels incomplete, rushed, or unclear.

Questions to consider when filing a claim
2

INFORMATION TO HAVE READY
(EVEN IF INCOMPLETE)

You do not need everything to reach out — a good adjuster helps fill gaps.
📅

Date and cause of loss (what happened and when).

🖼️

Photos or videos of visible damage (before cleanup if available).

🧾

Any emergency mitigation invoices or work orders.

☂️

Your insurance company’s estimate, payment breakdown, or letters (if issued).

📄

Your policy declarations page (helpful but not required).

✏️

Notes on what areas still feel unresolved or disputed.

Questions to consider when filing a claim
3

QUESTIONS TO ASK A PUBLIC ADJUSTER

?

Are you licensed in my state, and can you provide the license number?

?

How much experience do you have with fire or plumbing-related water claims like mine?

?

Will you personally handle my claim, or will it be delegated?

?

How do you document damage beyond what is immediately visible?

?

How do you communicate updates, and how often?

?

What challenges do you commonly see carriers raise on these claim types?

Call:(213) 800-3333
Call Now Button Skip to content